TERMS OF DELIVERY
Thomas Müller Chocolatier
Last updated: September 21, 2026
Shipping within Switzerland
Orders are dispatched within 1–3 working days of receipt to any address in Switzerland and Liechtenstein. We ship with PostPac Priority of Swiss Post, delivered directly to the address you provide.
Shipping costs cover packaging and postage. Separate orders cannot be combined; shipping is charged per order.
- Shipping: CHF 12.50
- Free shipping on orders over CHF 80.–
- Collection from our boutique: free of charge
International shipping
International orders are shipped with UPS (United Parcel Service). We currently deliver to the United Kingdom, Hong Kong, Japan, Singapore, South Korea and the United Arab Emirates. Delivery times and shipping costs vary by destination and are shown during the ordering process.
Customs duties and import taxes
We ship on a delivered duty paid basis. All customs duties and import taxes are included in the total shown at checkout – you will receive no further invoice from the carrier. The corresponding line appears in your order summary before you complete your purchase.
For customs purposes you are the importer of the shipment. UPS may therefore ask you for a one-off customs authorisation so that clearance can be carried out on your behalf. This involves no additional cost to you.
United Kingdom
Deliveries to the United Kingdom are subject to a minimum order value of CHF 200 (value of goods only, excluding shipping).
South Korea
Korean customs requires your Personal Customs Clearance Code (PCCC) for import clearance. Please provide it with your order – without this code the shipment cannot be imported.
United Arab Emirates
Products containing alcohol, such as liqueur pralines, may not be imported into the United Arab Emirates and are excluded from shipment to that destination.
European Union (EU)
Please note that we currently do not offer deliveries to member states of the European Union.
The EU’s extensive regulatory requirements for packaging, labelling and documentation are, for a small artisan manufacturer such as ours, out of proportion to our shipping volume to the EU. We have therefore decided to suspend deliveries to EU countries for the time being.
You are of course still welcome to order from us if you live in the EU: with a delivery address in Switzerland or Liechtenstein, for collection at our boutique in Schaffhausen, or through a carrier appointed by you. In that case importation is carried out by you.
We regret this restriction and thank you for your understanding.
Delivery delays and failed delivery
Thomas Müller Chocolatier accepts no liability for delivery delays outside our control – for example due to force majeure, traffic disruption, adverse weather or unusual and unforeseen detention by customs authorities. Such delays entitle the customer neither to withdraw from the contract nor to claim damages.
Where delivery fails after two attempts for reasons within the customer’s control, Thomas Müller Chocolatier may withdraw from the contract. No refund is given where delivery fails because the shipment was not collected or an incorrect delivery address was provided.
Temperature
Chocolate is sensitive to temperature. We adapt our packaging and shipping methods to the season. However, longer transit times and high temperatures may still cause slight changes in appearance. Taste and shelf life remain unaffected; such changes are not considered a defect.
Where possible, please place your order 3–4 days before the desired delivery date.