TERMS OF DELIVERY
Thomas Müller Chocolatier
Last modified on January 2, 2024.
Shipping within Switzerland
Ordered products will be shipped to any location in Switzerland and Liechtenstein within 1-3 working days after the order is received. We ship our products using Swiss Post’s PostPac Priority service. Delivery is made directly to the address you provide.
Shipping costs include packaging and postage (A-Post). Two separate orders cannot be combined. Shipping costs are calculated separately for each order.
Shipping costs: CHF 12.50
Free shipping for orders over: CHF 80.00
Pickup in boutique: free of charge
International Shipping
Orders to foreign countries are shipped via UPS (United Parcel Service). Delivery times and shipping costs vary by country. Please check the costs for your destination during the ordering process.
For cross-border deliveries, additional costs for customs, taxes, and processing fees may apply upon importation in the destination country. These vary depending on local legal regulations as well as the weight and value of the shipment. Customs clearance and taxation of the goods in the destination country are solely the responsibility of the recipient of the goods for all orders made through this website.
For delivery delays beyond our control, such as those caused by force majeure, traffic congestion, bad weather conditions, unusual or unexpected detention by customs authorities, etc., Thomas Müller Chocolatier is not liable, and these do not entitle the customer to withdraw from the purchase contract or claim damages. If the delivery of goods fails due to the fault of the customer despite two delivery attempts, Thomas Müller Chocolatier may withdraw from the contract. No refunds will be issued for unsuccessful deliveries (e.g., failure to pick up, incorrect delivery addresses, etc.).
If possible, please place your order 3-4 days before the desired delivery date.